PRIVACY POLICY

Fresh Wellness

Fresh Wellness takes the privacy rights of its patients very seriously.  This privacy policy sets out how Fresh Homeopathy deals with your ‘personal information’, that is, information that could identify, or is related to the identity of, an individual.


What personal information do we collect?

In order to treat you, we will ask you to provide certain information.  This includes:


  • Name

  • Gender

  • Date of birth

  • Home address

  • Email address

  • Telephone number

  • Medical history.


To this, over time, we will add details of the conditions for which you have consulted us and the remedies and other therapies that we have prescribed or recommended.


How do we collect this personal information?

All the information collected is obtained directly from you.  This is usually at the point of you getting in touch and booking an initial consultation.  In order for us to treat you effectively we do need to obtain this information from you; the gathering and processing of this information is covered under the legal base of ‘legitimate interests’ and this term is defined within data protection regulation and law. All changes to this policy or the way in which your data will be processed will be discussed with you.

How do we use this personal information?

Fresh Wellness use your personal information to analyse the conditions for which you have consulted us and to prescribe remedies and other therapies.


Fresh Wellness will communicate with you by email, other digital methods, by telephone and by post.


With whom do we share your personal information?

Fresh Wellness will not disclose any personal information that we hold on you to any unrelated third party, except where required by law.


How long do we keep your personal information?

Your information will be kept for seven years after your last consultation.   In the case of children, 7 years after their 18th Birthday.   At that point, your file will be securely destroyed and any digital information will be erased from our computer systems.


How your information can be updated or corrected

To ensure that we have accurate and up-to-date information, you need to inform us of any changes you believe we should make to the personal information we hold.  You can do this by contacting us by any of the methods previously described.


Under data protection legislation, you have the right to inspect the personal information we hold about you.  You can make a request to do so by contacting us and we will endeavour to respond within 14 working days.

How do we store your personal information?

Our patient files are paper-based and are held securely within our consulting rooms. We take steps to protect your personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.


Your email address, if you have one, is held securely on the servers of our email providers (we use gmail).


Changes to this policy

This policy may change from time to time. If Fresh Wellness makes any material changes, we will make you aware of them.


Contact

If you have any queries about this policy, need it in an alternative format, or have any complaints about my privacy practices, please contact us:


Fresh Wellness

Policy review date: May 2022    

 

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